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Who we are
L & G Coaches Ltd operates this website. For privacy questions you can contact us through the website or call 0191 385 7230.
Information we collect
If you submit a quote request or contact us, we may collect your name, email address, telephone number, journey details, passenger numbers and any other information you choose to provide.
How we use it
We use submitted information to respond to enquiries, prepare quotations, arrange transport, provide customer service and keep appropriate business records. We do not use quote-form information to sell personal data.
Website and technical data
Our hosting provider may process standard technical information needed to serve and protect the website, such as IP address, browser information, request logs and security events.
Live bus information
The passenger tracking page displays operational vehicle information from public transport data feeds. It is intended to show vehicles and services, not identify passengers.
Sharing information
We may use service providers that help us operate the website and deliver enquiries. Information may also be shared where required by law or where necessary to provide the service you requested.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including legal, accounting and operational requirements.
Your rights
UK data-protection law gives individuals rights over their personal information in certain circumstances, including access, correction, deletion, restriction and objection. You can contact us if you wish to exercise a relevant right.
Changes
We may update this notice as the website and its services develop. Last reviewed: 30 September 2026.